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Talents FAQs

Account Management

Can I change my username?

Usernames cannot be changed once an account is registered. When an account is registered on talentsroot, a username is required to complete the registration. Your username is unique and is associated with your talentsroot orders, Roots, and ratings.

Note: If you close your account and open a new account, you must use a different email address.

Is my personal information safe?

We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is a part of our Terms of Service.

What if I forgot my password?

If you forgot your password, please go back to talentsroot homepage and click Login > Forgot Password. Enter the email used to log into to your account. A password reset email will be sent to that address if the email matches the account, verify the email then choose new password.

What is Online Status?

The Online Status is indicated by a small green circle next to the username, which lets you know that the user is currently logged in to talentsroot’s website or mobile application. This is useful in receiving quick responses from Talent when contacting them.

The online user status is visible on various pages, such as the Profile, Conversations, and Root pages. On the Category, Subcategory, and advanced search pages, you can filter the marketplace results according to users who are online.

Policy & Safety

Never give out your password. Now and again we may ask for a few things from you, but:

  • We will never ask you by email, messages, or comments to provide us with your password or login credentials.
  • We will never ask you to email us your password.
  • We will never prompt you to log into a site outside of the talentsroot.com domain, nor to download and install an application.
  • Please never download or run such applications or email attachments, as they are definitely not coming from us.

Payments and Withdrawals

How long does it take for me to receive revenues from an order?

Buyers pay talentsroot for orders in advance. Once the order is created and started, Talents must fulfill their orders as described in their Talent description and must deliver completed files and/or proof of work using the Deliver Your Order button (located on the Order page).

Once work is delivered, the buyer has three days to respond and post a review. If no response is provided within the response time, the order will be considered completed. After the order is marked as complete, you have 7 days to withdraw your funds.

Can I purchase Talents with my revenue?

You can purchase Talents with your cleared revenue if you have enough needed to complete the full purchase. Keep in mind, in cases where the Talent costs more than your cleared revenue, you cannot split the purchase between your revenue and one of talentsroot’s payment providers (e.g. credit card, PayPal, etc.).

Are there any fees when withdrawing revenue?

Withdrawing charges are depending on the Bank/Paypal fees.

Can I have more than one withdrawal provider?

Your talentsroot’s profile can be associated with only one account from each talentsroot withdrawal providers. A withdrawal provider account can be associated with only one talentsroot profile.

Note: You can’t use the same PayPal account for two accounts.

Can I cancel my withdrawal?

Withdrawals are final and cannot be undone. We will not be able to refund or change this process once it has begun.

How do I claim unclaimed withdrawals?

If your withdrawal is marked as unclaimed on your PayPal account, then you must verify the email address you sent the withdrawal to with PayPal. Once a withdrawal is initiated, it will not be reversed as stated in our Terms of Service.

Handling Orders

How can I contact a buyer?

Talents cannot contact new buyers. The only way to communicate with a buyer is if an order is initiated, a “Conversation” thread is created and you will be able to communicate with the buyer. You may also contact the buyer if the buyer contacts you first.

Note: If you previously completed an order for a buyer, you can access private messages to contact buyers. it enables you to keep in touch with talentsroot’s users you have interacted with in the past. Your contact lists display key interactions between you and your contact; the number of completed orders, the amount spent, when the last order was made, and a link to your Inbox conversation.

What if my file upload or delivery upload fails?

Uploading files can sometimes fail for various reasons. Sometimes a Talent photo simply doesn’t want to upload. Make sure you check the following before asking for further assistance:

  • Make sure your Flash is up to date on your computer. Flash normally updates automatically for most modern browsers (Chrome, Firefox) but may still have limitations in older versions of modern browsers (Internet Explorer).
  • Disable pop up blockers for Talents Roots.com or allow uploads/downloads through your Firewall/Anti-Virus protector from Talents Roots.com.
  • Make sure your image is a JPEG or PNG.
  • Clear your cookies for Talents Roots.com – sometimes cookies can hold on to a “session” where your browser thinks it’s still loading an image file. Refreshing your page helps clear the session, but in most cases, clearing your cookies helps.

How do I cancel my order?

We encourage you to work things out with your buyer to try and settle conflicts between yourselves through the support center.

Can I partially cancel/refund an order?

Orders cannot be partially cancelled or refunded at this time. Once an order is created and there is a need to partially cancel/refund your buyer, we recommend that you ask your buyer to place a new order. Once that new order is created and then marked as complete, you can cancel the original order.

Managing Roots

What are packages?

Packages are a new structure for selling services on talentsroot. Packages allow you to combine your basic Talent with built-in revisions and Extras to create an offer that gives buyers exactly what they want. Packages make buying and selling on talentsroot easier in a few ways:

  • Freedom: Talents have the freedom to position their services exactly how they want to, at a price they choose.
  • Efficiency:Buyers can order exactly what they need in just one click.
  • Clarity: Buyers and Talents are totally aligned on what’s included in the order from the start, so there’s no reason for lots of back and forth communication about what the Talent includes.

How do Packages work?
You can activate the triple Packages mode from the Pricing section on the new root page by clicking the Packages toggle. Once you’re in Packages mode, you can set the elements  that you will include in that package.

Tip: When deciding what to put in your package, think about the most-popular or most-requested Extras from buyers, or the elements that you think are necessary to make your Talent work best. Then, create the package you think will best meet your buyers’ needs and set the description, pricing, and delivery details.

How much should I charge for my Package?
You can price your packages anywhere starting from $5, all the way up to $10,000.

Tip: Another way to understand how packages are being priced is to click around your category and see how other Talent s’ packages similar to yours are priced.

Does the service fee change?
No. talentsroot ’s standard service fee still applies.

Will it change my ratings?
Ratings will not be affected by Packages.

How should I label or name my packages?
Keep it simple and descriptive! The name of each package should highlight what is distinctive about that particular package. Try to think about what will catch a buyer’s eye.

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